BigDIAMOND provides in-person goldsmith consultations for jewellery repair, restoration, remodelling and individual design at 6/1B Starowiślna Street in Kraków. The feasible scope is confirmed only after the jeweller has inspected the item, its construction, visible wear, settings and any stones that may be affected by the work.

When should you ask a goldsmith to inspect jewellery?

Contact the workshop when a piece no longer functions as intended, has changed shape, shows a worn connection, or needs to be considered as part of a new design. A consultation can also help you understand whether an idea requires a repair, restoration, alteration or a separate custom project.

Repair assessment: broken or worn connections, clasps, chains, earring fittings, ring shanks and other functional parts.
Stone and setting assessment: a loose-feeling stone, visible movement, a damaged setting or wear around the area that holds a stone.
Restoration and surface work: an item whose form, finish or details need to be reviewed before any treatment is selected.
Size or construction changes: a ring or another piece that may need alteration, subject to its material, construction and stones.
Remodelling or individual design: an existing item, supplied material, reference image or brief that should be assessed before a new direction is confirmed.

What happens during the assessment?

Define the intended result. Explain what has happened, how the jewellery is worn and what you would like to preserve or change.
Inspect the physical item. The jeweller reviews its construction, material, settings, earlier work and visible signs of wear.
Identify constraints. Some stones, joints, thin sections or previous repairs can affect the appropriate method and the achievable result.
Confirm the next step. The scope is discussed after the relevant facts are known. The website does not predetermine a price, completion date or guaranteed method.
Review the completed scope. Collection takes place according to the individually confirmed arrangement.

What can photographs tell the jeweller?

Clear photographs can start the conversation and help the team identify what should be brought to the showroom. They do not reveal every joint, internal surface, alloy, setting detail or earlier intervention. A final technical decision therefore requires the physical piece whenever the work concerns existing jewellery.

When emailing photographs, include an overall view, a close-up of the area in question and a short description of how the issue appeared. Do not force a clasp, bend a setting or continue wearing a piece if doing so could worsen visible damage.

Repair, restoration and remodelling are different decisions

A repair aims to restore a function or connection. Restoration may also address the appearance and integrity of a worn piece. Remodelling begins with a different intended result and can involve assessing whether supplied material or selected elements are suitable for a new design. The correct route depends on the actual item, so none of these labels replaces inspection.

Read the dedicated pages about jewellery repair and restoration, gold remodelling and custom jewellery before your visit.

How to prepare for a workshop consultation

Bring the complete item and any detached parts you still have.
Describe previous repairs or alterations if you know about them.
For a design discussion, choose a few references and identify the specific detail you value in each one.
Explain practical requirements, including how often and in what situations the jewellery will be worn.
Keep stones, supplied material and related items together so the jeweller can assess the complete brief.

Visit BigDIAMOND in central Kraków

BigDIAMOND / BD Katarzyna Lichwa is located at 6/1B Starowiślna Street, 31-032 Kraków. The showroom is open Monday to Friday from 10:00 to 19:00 and Saturday from 10:00 to 14:00. You can call +48 574 470 119 or email biuro@bigdiamond.pl.

See how the BigDIAMOND goldsmith workshop approaches an assessment, or use the contact page to prepare your visit. A call or email can clarify what to bring; feasibility is confirmed after the necessary inspection.